Last updated: October 13, 2025
What’s covered
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Zelura filtered showerhead (housing, connector, spray plate) and included accessories under normal residential use.
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Manufacturing defects and failures in materials or workmanship.
What’s not covered
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Consumables (filter cartridges) except for defects on arrival.
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Normal wear and tear, cosmetic changes (scratches, finish discoloration), mineral scale buildup, or reduced flow from local water conditions.
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Damage from misuse, improper installation, cross-threading/over-tightening, neglected maintenance, unauthorized repairs, non-Zelura parts, or harsh/abrasive cleaners.
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Loss, theft, or damage occurring in transit after delivery to your address.
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Commercial, rental, or institutional use.
How long it lasts
For the lifetime of the product while owned by the original retail purchaser. Non-transferable.
Your remedy
At our option, we will repair, replace with a new or refurbished unit, or issue store credit of equal value. If your exact model/finish is unavailable, we may substitute a comparable item.
How to make a claim
Email hello@zeluraskin.com with:
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Order number or proof of purchase,
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Photos/video of the issue, and
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Your current shipping address.
We may request the product be returned for inspection (we’ll provide a prepaid label in the U.S.).
Shipping
For approved warranty claims in the U.S., we cover standard ground shipping for the replacement. International shipping, duties, and taxes (if applicable) are the customer’s responsibility.
Important notes
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Use and replacement of genuine Zelura cartridges is recommended for best performance; issues caused by incompatible third-party cartridges aren’t covered.
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Follow the included installation and care instructions; damage from ignoring instructions isn’t covered.
Limits & legal
Except where prohibited by law, this warranty is your exclusive remedy and we disclaim all other warranties (including implied warranties of merchantability/fitness). We are not liable for incidental or consequential damages. Some regions don’t allow exclusions—if so, these limits apply only to the extent permitted. This warranty gives you specific legal rights; you may have other rights that vary by state or country.
Contact
Questions? We’re here to help: hello@zeluraskin.com.